On occasion, a registration record may be missing from the Registration List, or be missing information, if your workstation’s data has been corrupted. This can be fixed by connecting to the CVR host system and "recovering" the transaction.
To recover a transaction:
From the top toolbar, click Tools > Recover.
The Recover Registration Record window will display.
Click the New 
button, and enter the control
number of the transaction to be recovered.
Click the Send 
button.
You will be prompted for your CVR User ID and Password.
Once the registration has successfully been recovered, click
Exit 
to return
to the Registration List.
If the Registration List was open when recovering the transaction, you may need to refresh it in order to view the recovered transaction. Simply exit the Registration List and then reopen it.
